Privacy Policy

1. Introduction

Apex Service and Repairs Pty Ltd (ABN 20 694 777 485, ACN 694 777 485) ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, and disclose personal information through our website at apexserviceandrepairs.com.au, our in-house booking system, and through our workshop operations at Unit 1, 6 Emerald Road, Maddington WA 6109.

By using our services, website, or bookings system, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Personal Details

• Full name
• Phone number
• Email address
• Residential or postal address

Vehicle Information

• Vehicle make, model, year, and type (e.g. caravan, motorhome, trailer, ute)
• Registration number
• Vehicle Identification Number (VIN)
• Colour, specifications, and other identifying details

Service and Booking Records

• Service and repair history
• Booking dates and times
• Booking notes and job descriptions
• Technician notes relating to work performed
• Parts and materials used
• Service checklists and inspection results

Digital Signatures

• Electronic signatures captured for work authorisation and disclaimers

Photos

• Photographs of vehicles, work in progress, and completed repairs taken for documentation purposes

Feedback

• Customer feedback and ratings submitted through our feedback forms

Communications

• Records of emails, phone calls, and messages exchanged with you regarding bookings and services

3. How We Collect Information

We collect personal information through the following methods:

• Website contact form — when you submit an enquiry through our website at apexserviceandrepairs.com.au
• In-house booking system — when a booking is created or managed through our booking system
• In person — when you visit our workshop, drop off or pick up a vehicle, or sign work authorisation documents
• Phone and email — when you contact us by phone ((08) 9271 7258) or email (info@apexserviceandrepairs.com.au)
• Feedback forms — when you complete a customer feedback form after a service

We only collect personal information that is reasonably necessary for our business operations and to provide our services to you.

4. Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide, manage, and deliver caravan repair, fabrication, and related services
• To create and manage bookings, including scheduling drop-off and pick-up times
• To communicate with you about your bookings, including sending confirmations, reminders, and pick-up notifications via email
• To request and record customer feedback to improve our services
• To maintain accurate vehicle service histories for your reference and our records
• To document work performed through photos and checklists
• To obtain your authorisation for work via digital signatures
• To process payments and maintain financial records
• To comply with legal and regulatory obligations, including MRB licensing requirements
• To improve our operations, services, and customer experience

5. How We Store and Protect Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures include:

• Encrypted connections — our website and booking system use SSL/TLS encryption (HTTPS) to protect data in transit
• Secure hosting — our systems are hosted on dedicated servers in Australian data centres with industry-standard security certifications
• Access controls — access to the booking system is restricted to authorised staff with individual login credentials
• Regular backups — our database is backed up daily, with additional weekly automated backups
• Minimised data collection — we only collect information that is necessary for providing our services

While we take all reasonable precautions, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security of your personal information.

6. Third-Party Services

We use a small number of third-party service providers to operate our website and booking system. These providers may process or store limited personal information on our behalf:

• Website hosting and security — our website is hosted using industry-standard content delivery and security services that may collect basic analytics data such as page views and browser type
• Server infrastructure — our booking system is hosted on dedicated servers in Australian data centres
• Transactional email — we use an email delivery service to send booking confirmations, reminders, pick-up notifications, and feedback requests. This service processes your email address and name for delivery purposes only
• Web fonts — our website loads fonts from an external provider for display purposes

Our website, booking system, and digital infrastructure are designed, built, and managed by Re. Analytics on our behalf. Re. Analytics staff may access systems for technical management and security oversight purposes only, and are bound by confidentiality obligations.

We do not sell, rent, or trade your personal information to any third party. We do not use your information for marketing purposes beyond communications directly related to your bookings and services with us.

We do not process online payments or store credit card details. All payments are handled via direct bank transfer or in person at our workshop.

7. Cookies and Tracking

Our use of cookies is minimal:

• Booking system session cookie — a single authentication cookie is set when authorised staff log into the booking system. This cookie is essential for system functionality and expires when the browser session ends. It is not used for tracking or advertising
• Security cookies — our hosting provider may set cookies for security purposes (e.g. bot detection). These are functional cookies, not used for advertising or user profiling

Our public website (apexserviceandrepairs.com.au) does not set any first-party cookies and does not use any advertising or third-party tracking scripts. We do not use Google Analytics, Facebook Pixel, or similar tracking technologies.

8. Your Rights

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access — you can request access to the personal information we hold about you, including your service history, vehicle details, and booking records
• Correction — you can request that we correct any personal information that is inaccurate, incomplete, out of date, or misleading
• Deletion — you can request that we delete your personal information where it is no longer required for the purpose for which it was collected, subject to any legal obligations we may have to retain certain records
• Complaints — if you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us (see Contact Us below). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details in Section 11 below. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Data Retention

We retain personal information for as long as is reasonably necessary to fulfil the purposes for which it was collected:

• Booking and service records — retained for a minimum of 7 years to comply with Australian tax and business record-keeping obligations
• Vehicle service history — retained indefinitely to provide ongoing value to customers who may need historical service records
• Customer contact details — retained while you remain an active customer. If you request deletion and have no outstanding obligations, we will remove your contact details within 30 days
• Digital signatures — retained with the associated booking record for the same period as service records
• Customer feedback — retained indefinitely in aggregated/anonymised form for service improvement purposes
• Photos — retained with the associated booking record for documentation and reference purposes

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated effective date.

We encourage you to review this page periodically. Continued use of our services or website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to make a complaint, or would like to exercise your rights regarding your personal information, please contact us:

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner: